Get Help With Tenant Screening
Questions about reports, accounts, renters, or screening packages?
ClearScreening’s representatives are ready to help with SmartScreen questions. Contact us by phone, email, fax, or mail.
Get in Touch
ClearScreening’s representatives would love to help with any questions you may have. If you need more information about tenant screening, reports, renter instructions, pricing, or account setup, contact us using the information below.
Need faster help? Call SmartScreen at 949-215-0180 during business hours or email info@clearscreening.com.
What Can We Help With?
SmartScreen support can help point you in the right direction based on whether you are a landlord, property manager, renter, or applicant.
Landlord Account Questions
Get help with landlord registration, account setup, screening workflow, or package questions.
Renter Screening Questions
Find help with renter instructions, identity verification, payment steps, or report completion.
Report Questions
Ask about credit reports, criminal reports, eviction reports, Income Insights, or ResidentScore.
Helpful Links Before You Contact Us
These pages may answer common questions about SmartScreen, packages, reports, and renter steps.
For Renters
Review renter protections, instructions, and screening steps.
Resources
Browse landlord articles, sample reports, and rental documents.
Contact Us FAQ
What is the best way to reach SmartScreen?
For quick help during business hours, call 949-215-0180. You can also email info@clearscreening.com.
What are your business hours?
Business hours are 9am to 5pm Pacific Time. Emails sent after hours will be answered as quickly as possible by the after-hours support team.
Where is SmartScreen located?
SmartScreen by ClearScreening is located at 132 Joe Knox Ave, Suite 100, Mooresville, NC 28117.
Can renters contact SmartScreen?
Yes. Renters can contact SmartScreen for help with renter instructions, screening steps, identity verification questions, and payment-related questions.
Can landlords contact support before creating an account?
Yes. Landlords can call or email SmartScreen before creating an account if they have questions about pricing, report options, or the screening process.
Need help now?
Call SmartScreen during business hours or email the support team any time.